Privacy Policy

1. Introduction

At planwith.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications (collectively, the "Service"). This policy applies to both our web application and mobile applications on iOS and Android platforms. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.

This Privacy Policy is a legally binding agreement between you and Tribble Software Private Limited, the operator of planwith.ai ("we," "us," or "our").

2. Information We Collect

2.1 Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our website, download our mobile application, register an account, create or modify your profile, subscribe to premium features, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Service. You may be asked for, as appropriate:

• Name
• Email address
• Phone number (optional)
• Profile information
• Goal and habit data you input into the platform
• Milestone tracking data
• Routine activities and their durations
• Habit tracking information
• Personal contextual information that you voluntarily provide
• Qualitative ratings for sleep, health, work, and life (premium features)
• Payment information (collected and processed by third-party payment processors)

You may opt out of providing certain information, but then you may not be able to take advantage of some features of our Service.

2.2 Usage Data

We may also collect information about how the Service is accessed and used ("Usage Data"). This Usage Data may include:

• Your computer's or mobile device's Internet Protocol address (e.g., IP address)
• Browser type and version
• Operating system and platform
• Device type and model
• Mobile device unique identifiers (such as device ID, advertising ID)
• Pages of our Service that you visit
• Time and date of your visit
• Time spent on those pages
• Features you use and actions you take within the Service
• In-app session duration and interaction metrics
• Referring website or application
• Crash reports and app performance data
• Other diagnostic data

2.3 AI Interaction Data

When you interact with our AI features, we collect:

• Your queries and prompts to the AI
• AI-generated responses and suggestions
• Your feedback on AI responses (explicit or implicit)
• Interactions with AI suggestions
• Data about how you implement or utilize AI advice

This data helps us improve our AI systems, personalize your experience, and enhance the quality of suggestions provided to you.

2.4 Location Data

Our mobile applications may collect precise or approximate location information from your device when the app is running in the foreground or background, if you grant permission for this feature. You can control location tracking through your device settings and can revoke this permission at any time. Location data may be used to:

• Provide location-based reminders (if you enable this feature)
• Enhance AI-powered suggestions for routines and habits
• Generate usage analytics for improving our service (in aggregated form)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our Service
• To personalize your experience and deliver content and features relevant to your interests
• To process and manage your account registration
• To deliver premium features to subscribers
• To process transactions and send related information including confirmations and invoices (through trusted third parties)
• To generate and provide AI-powered suggestions, analysis, and insights
• To notify you about changes to our Service, updates, or new features
• To allow you to participate in interactive features when you choose to do so
• To provide customer support and respond to inquiries
• To gather analytics and usage information to improve our website, applications, and services
• To monitor the usage of our Service for technical administration
• To detect, prevent, and address technical issues, security breaches, or fraudulent activities
• To comply with legal obligations
• To enforce our Terms of Use and other agreements
• To provide you with news, special offers, and general information about other services we offer (you can opt out of marketing communications)

3.1 Use of AI-Related Data

Specifically regarding AI-related data:

• We use your interactions with our AI features to improve and train our AI models
• Your personal goal, habit, and routine data helps personalize AI recommendations
• We analyze patterns in user-AI interactions to enhance the quality of suggestions
• We may use anonymized versions of your inputs to develop new AI features
• Premium users receive access to enhanced AI capabilities and more personalized recommendations based on their expanded data

We take measures to anonymize and secure AI training data derived from user interactions. Any use of your data for AI training purposes is conducted in accordance with applicable laws and industry best practices.

4. Data Storage and Security

We implement appropriate technical and organizational measures to maintain the safety and security of your personal data.

4.1 Data Storage

Your data is stored on secure servers operated either by us or by our trusted third-party service providers. The data may be stored and processed in India or any other country where we or our service providers maintain facilities.

If you are located outside India, please be aware that information we collect, including personal information, may be transferred to, processed, and stored in India or other countries. By using the Service, you consent to the transfer of information to India or other countries, which may have different data protection rules than those of your country.

4.2 Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our Service. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will delete or anonymize your personal data, unless we need to retain certain information for legitimate business or legal purposes.

Data used for AI training purposes may be retained in anonymized form even after account deletion, as this data no longer identifies you personally and helps maintain the quality of our Service for all users.

4.3 Security Measures

We employ industry-standard security measures to protect your personal data, including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Monitoring for suspicious activities
• Employee training on data security
• Contractual obligations with third-party service providers to protect your data

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized use of your account.

5. Disclosure of Data

5.1 Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Examples of Service Providers we use:

• Cloud hosting and server providers
• Analytics services
• Payment processors
• Customer support tools
• Email delivery services
• App store platforms (Apple App Store, Google Play Store)
• Authentication services
• AI and machine learning infrastructure providers

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data.

5.3 Legal Requirements

We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information if we believe disclosure is necessary or appropriate to:

• Comply with a legal obligation
• Protect and defend the rights or property of Tribble Software Private Limited
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

5.4 With Your Consent

We may disclose your Personal Data for any other purpose with your consent.

6. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent's consent before we collect and use that information.

7. Mobile Application Privacy

7.1 Mobile Device Access

Our mobile applications may request access to certain features on your mobile device, including:

• Notifications (to send you alerts and reminders)
• Location (if you enable location-based features)
• Calendar (for integrating goals and reminders with your device calendar)
• Camera (for profile pictures, if you choose to upload one)
• Storage (to save files or images related to your goals)

You can manage these permissions through your device settings at any time. Note that denying certain permissions may limit the functionality of the app but will not prevent core features from working.

7.2 Mobile Analytics

We use mobile analytics software to allow us to better understand the functionality of our mobile applications on your device. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from.

7.3 Push Notifications

With your consent, we may send push notifications to your mobile device to provide updates, reminders, and other relevant messages. You can disable push notifications by changing your notification settings on your device.

8. Your Data Protection Rights

Depending on your geographical location, you may have certain rights regarding your personal data, including:

• The right to access, update or to delete the information we have on you
• The right of rectification (to correct inaccurate information)
• The right to object (to processing of your personal data)
• The right of restriction (to request that we restrict processing of your personal data)
• The right to data portability (to receive your data in a structured, commonly used format)
• The right to withdraw consent

If you wish to exercise any of these rights, please contact us using the information in the "Contact Us" section below. Note that we may ask you to verify your identity before responding to such requests.

For EU residents: Under the GDPR, you have additional rights including the right to lodge a complaint with a supervisory authority in your country.

For California residents: Under the California Consumer Privacy Act (CCPA), you have specific rights regarding your personal information. For more information about your California privacy rights, see our California Privacy Notice below.

9. California Privacy Notice

This section applies only to California residents and supplements the information in our Privacy Policy. It gives California residents additional information about our practices and their rights under the California Consumer Privacy Act (CCPA) and other California privacy laws.

9.1 Categories of Personal Information We Collect

In the past 12 months, we have collected the categories of personal information described in Section 2 of this Privacy Policy.

9.2 How We Use and Share Personal Information

We use and share personal information as described in Sections 3 and 5 of this Privacy Policy.

9.3 Your Rights Under the CCPA

As a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of your personal information that we have collected.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. However, we do not sell your personal information.

To exercise these rights, please contact us using the information in the "Contact Us" section below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.
• Functionality Cookies: These allow us to remember choices you make and provide enhanced features.
• Targeting Cookies: These record your visit to our website, the pages you have visited and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

11. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

For significant changes, we will provide a more prominent notice, such as an email notification or a statement on our homepage.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@planwith.ai
• By mail: Tribble Software Private Limited, 123 AI Street, Bangalore, Karnataka 560001, India

For data protection related inquiries, you can reach our Data Protection Officer at dpo@planwith.ai.